Shipping Policy
Shipping Policy
Last updated: September 7, 2026
We ship worldwide from our warehouse in Ningbo, China. This policy explains how we process and deliver your orders.
1. Order Processing Time
- Orders are processed and dispatched within 2–3 business days after payment confirmation (excluding weekends and public holidays).
- During peak seasons (e.g., Black Friday / Christmas), processing may take 1–2 additional business days.
2. Shipping Methods and Delivery Estimates
Shipping is calculated at checkout based on the destination and order value:
| Destination | Standard Shipping | Free Shipping |
|---|---|---|
| United States / Canada | $5.99 | Orders over $35 |
| Europe (main countries) | $7.99 | Orders over $45 |
| Rest of World | $9.99 | Orders over $50 |
Estimated delivery times after dispatch (tracked, from China direct):
| Region | Estimated Delivery |
|---|---|
| United States / Canada | 7–15 business days |
| Europe | 7–15 business days |
| Other regions | 10–20 business days |
Delivery estimates are not guaranteed and may be affected by customs clearance, carrier delays or force majeure.
3. Order Tracking
A tracking number will be provided once your order is dispatched. You can track your parcel through the carrier's website or by contacting us at support@toridalights.com.
4. Customs, Duties and Taxes
- Import duties, taxes and customs clearance fees (if any) are the responsibility of the buyer unless otherwise stated at checkout.
- Please note that customs regulations and de minimis thresholds vary by country and change over time; applicable charges are determined by your local customs authority. We are not responsible for delays caused by customs inspection.
- If a parcel is refused at customs and returned to us, we will refund the product value minus the shipping cost and any return shipping fees we incur.
5. Incorrect or Undeliverable Addresses
We are not responsible for orders shipped to an incorrect or incomplete address provided by the buyer. If a parcel is returned to us due to an invalid address, we will contact you to arrange re-shipment (re-shipping cost applies) or refund the product value minus shipping costs.
6. Lost or Damaged Parcels
- If your parcel arrives damaged, please contact us within 7 days of delivery with photos of the parcel and product, and we will arrange a replacement or refund.
- If a tracked parcel is confirmed lost by the carrier, we will issue a replacement or full refund.
7. Contact Us
For any shipping questions, contact us at support@toridalights.com.
What is neoprene?
Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.
Why does StrideOn use neoprene in its products?
We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.
Is neoprene waterproof?
Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.
Is neoprene easy to clean?
Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.
Does neoprene provide padding or protection for my belongings?
Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.
How does neoprene feel to the touch / against my skin?
Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.
Do StrideOn shoes with neoprene or other materials provide arch support?
Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.
Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.
Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.