Shipping Policy
Where We Ship From
All TORIDA Outdoor Lighting orders are packed and dispatched from our fulfilment operations in China. We ship internationally to most destinations worldwide, including North America, Europe, the United Kingdom, Australia and many parts of Asia.
Order Processing Time
- Orders are processed within 1–3 business days after your payment is confirmed.
- Business days are Monday to Friday, excluding Chinese public holidays. During peak periods such as major sale events or the Chinese New Year holiday, processing may take a little longer. We will notify you if a significant delay affects your order.
- Orders placed on weekends or public holidays begin processing on the next business day.
- If an item is temporarily out of stock, we will contact you to confirm whether you prefer to wait, substitute, or cancel for a refund.
- Handling time is additional to transit time and is not included in the delivery estimates below.
Delivery Methods and Estimated Transit Time
We use international direct mail and international express services, selected according to destination, parcel size and weight, and the shipping option available at checkout.
| Shipping type | Typical transit time | Tracking |
|---|---|---|
| Standard international direct mail | Approximately 10–15 business days after dispatch | Yes, limited or full tracking depending on destination |
| International express (courier) | Approximately 7–10 business days after dispatch | Yes, full tracking |
| Remote areas, islands and destinations with limited carrier coverage | May be longer than the ranges above | Yes |
General guidance: transit normally takes 7–15 business days depending on the destination. These times are estimates, not guarantees. Customs clearance, carrier backlogs, weather, public holidays and local delivery conditions can all extend transit time. Business days exclude weekends and local public holidays.
Shipping Rates and Free Shipping
Shipping is calculated automatically at checkout and shown in US dollars before you pay. The rate depends on your delivery destination; where a weight-based rate applies, the total weight of your parcel is used, so combining items into one order is usually more economical per item.
| Destination | Standard shipping rate | Free standard shipping |
|---|---|---|
| United States & Canada | US$6.99 on orders under US$34.99 | On orders of US$34.99 or more |
| Selected European countries | US$8.99 on orders under US$44.99 | On orders of US$44.99 or more |
| Rest of the world | US$9.99 on orders under US$49.99 | On orders of US$49.99 or more |
| South America & Africa | US$11.99 for the first 0.25 kg, plus US$3.99 for each additional 0.25 kg (charged by parcel weight) | Not available — shipping is charged by parcel weight |
- For weight-based destinations, each parcel is charged in 0.25 kg increments: the first increment is US$11.99 and every additional increment is US$3.99. A partial increment is charged as a full increment.
- Free standard shipping applies to standard service only, to the destinations listed above, and excludes duties, taxes and any carrier clearance or brokerage fees.
- South America and Africa are charged by parcel weight and are not eligible for free shipping, because carrier costs to these regions vary widely and are significantly higher.
- Wholesale and bulk shipments are quoted individually based on volume, weight and destination, and may be arranged by air or sea freight on request.
- The exact amount payable for your order is always the figure displayed at checkout before payment.
Order Tracking
- You will receive an order confirmation email when your order is placed, and a dispatch email with tracking information once your parcel leaves our warehouse.
- Tracking can take 24–48 hours to become active in the carrier's system after dispatch.
- Tracking updates may pause during international transit, customs processing or a carrier handover. This is normal and does not necessarily mean the parcel is lost or delayed.
- If your tracking has not updated for an extended period, contact support@toridalights.com with your order number and we will follow up with the carrier.
Customs, Duties and Import Taxes
- Orders are generally shipped on a DDU (Delivered Duty Unpaid) basis unless a different arrangement is agreed in writing before dispatch.
- Customs duties, import taxes, value-added tax (VAT), goods and services tax (GST) and carrier brokerage, clearance or handling fees are set by the destination country and are the buyer's responsibility. These charges are not included in the product price or the shipping fee you pay at checkout.
- Customs authorities may require additional information, and clearance can take several days. We provide accurate commercial invoices to support clearance.
- Rules and thresholds vary by country. Please check with your local customs authority before ordering if you need certainty about the charges that may apply.
- If a parcel is refused, abandoned or returned to sender because duties, taxes or clearance requirements were not met, the original shipping cost and any return costs may be deducted from the refund, where permitted by law.
Lost, Delayed or Damaged Shipments
Damaged on arrival
- Inspect your parcel on delivery. If the outer packaging is visibly damaged, note it with the carrier where possible and photograph the packaging and contents.
- Contact us within 7 days of delivery with your order number, photos and a short description so we can arrange a replacement, part replacement or refund and file a carrier claim.
Marked delivered but not received
- Check around the delivery address, with neighbours, building reception or mailroom, and with the local carrier office.
- Contact us within 7 days of the delivery scan so we can open an investigation with the carrier. If the parcel is confirmed lost, we will arrange a replacement or refund.
Stuck in transit or delayed
- Please allow the full estimated transit window plus a few extra days before treating a shipment as lost, since customs and handover delays are common.
- If tracking shows no movement for 25 business days past dispatch, contact us and we will investigate and, where the carrier confirms loss, arrange a replacement or refund.
Order Address Accuracy and Undeliverable Parcels
- Please double-check your shipping address and phone number at checkout. We cannot change an address after dispatch, and address errors can cause loss or return of the parcel.
- If a parcel is returned to us as undeliverable (incorrect address, failed delivery attempts, uncollected parcel, refused delivery), we will contact you. Reshipping is possible at the cost of the new shipping fee; alternatively we can refund the product price less the original shipping cost and any return fees, where permitted by law.
- P.O. boxes, APO/FPO and freight-forwarder addresses may not be serviceable by every carrier. Contact us before ordering if you require delivery to such an address.
Wholesale and Bulk Shipping
For orders of 10 units or more, or OEM/ODM projects, shipping is quoted case by case. Options may include international express for samples and small lots, air freight for mid-size orders, and sea freight for large volume. Lead times, trade terms and documentation are confirmed in the quotation. See our Wholesale Program page or email support@toridalights.com.
Contact Us
Shipping questions? Email support@toridalights.com with your order number and we will reply within 1–2 business days.
TORIDA Outdoor Lighting
Operated by Ningbo Tuoyida International Trade Co., Ltd.
Business registration number: 91330225MAKKKQXP6Y
Registered address: Room 69, 1st Floor, No. 285 Danyang Road, Danxi Subdistrict, Xiangshan County, Ningbo, Zhejiang 315000, China
（浙江省宁波市象山县丹西街道丹阳路285号一楼-69（工位号））
Email: support@toridalights.com
Phone: +86 176 0681 8801