Refund & Return Policy

Last updated: September 7, 2026

Your satisfaction matters to us. If something is not right with your order, this policy explains your options.

1. 30-Day Return Window

You may request a return or exchange within 30 days of the delivery date for the following reasons:

The product is defective or does not work as described;
The product arrived damaged;
The wrong item or variant was shipped.

2. Conditions for Returns

To be eligible for a return, the item must be:

In its original condition (unused, undamaged);
Returned with all accessories and original packaging where possible;
Accompanied by your order number and a short description or photo of the issue.

We may decline a return request if the item shows signs of misuse, disassembly, or damage caused by the customer.

3. How to Request a Return

Contact us at support@toridalights.com within 30 days of delivery with your order number and photos (if the issue is damage or defect).
Our team will confirm eligibility and provide return instructions (within 1–2 business days).

4. Refunds

Approved refunds are issued to the original payment method within 3–7 business days of the refund being processed (bank processing time may vary).
Defective / damaged / wrong item: we will refund the full product price. Return shipping for confirmed quality issues is covered by us (reimbursed upon receipt of the carrier receipt, or we provide a prepaid label where available).
Change of mind: the buyer is responsible for return shipping costs. The refund excludes the original outbound shipping fee.
Once returned goods are received and inspected, a replacement or refund is arranged accordingly.

5. Non-Returnable Items

For hygiene and safety reasons we cannot accept returns of items that have been opened and used beyond inspection, unless they are defective.

6. Force Majeure

Refund processing may be delayed in exceptional circumstances beyond our control (e.g., carrier strikes, bank system maintenance), in which case we will keep you informed.

7. Contact Us

For any questions about returns or refunds, contact us at support@toridalights.com.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.