Refund & Return Policy
Overview
Thank you for shopping with TORIDA Outdoor Lighting. We want you to be satisfied with your outdoor lighting purchase, whether it is an LED camping lantern, a magnetic work light or an emergency flashlight. This policy explains when and how you can return an item, who pays for return shipping, and how long a refund takes.
This policy applies to orders placed on toridalights.com. It does not limit any rights you may have under applicable consumer protection law in your country.
30-Day Return Window
You may request a return within 30 calendar days from the date your order is delivered (the delivery date shown in the carrier's tracking record). Requests received after this window may not be accepted.
Return Conditions
- The item must be unused, undamaged and in its original condition.
- All original packaging, manuals, cables, mounting hardware, accessories and free gifts must be included.
- The item must be securely packed for the return journey. We recommend using the original outer box or an equivalent protective carton.
- Proof of purchase is required (order number, or the email address used at checkout).
- For sets and bundles, all components must be returned together. Partial returns of a bundle may be refunded on a pro-rata basis.
How to Start a Return
Step 1 — Contact us
Email support@toridalights.com with your order number, the SKU(s) you want to return, the quantity, and the reason for the return. Photos or a short video help us resolve quality issues faster.
Step 2 — Receive your return instructions
Our team will review your request and reply within 1–2 business days with an approval and return instructions, including the return address and any carrier guidance. Please do not ship anything back before you receive these instructions — unauthorized returns may be refused or may not be traceable to your order.
Step 3 — Ship the item back
Pack the item securely and send it to the address provided. To avoid delays, share the tracking number with us once the parcel is on its way.
Step 4 — Inspection and refund
Once your return arrives, we inspect it to confirm it meets the conditions above. We will then notify you of the approved outcome (refund or replacement) and process it accordingly.
Return Shipping Costs
Who pays for return shipping depends on the reason for the return:
| Reason for return | Return shipping cost | Outcome |
|---|---|---|
| Item is defective, damaged on arrival, or we shipped the wrong item | Covered by TORIDA Outdoor Lighting | Replacement or full refund (your choice, subject to stock) |
| No longer needed, ordered by mistake, changed mind, or "does not match my expectations" (non-quality reason) | Paid by the customer | Refund of the item price; original shipping fees are not refunded |
| Returned after the 30-day window, or item received outside the conditions above | Not applicable | Return may be refused or partially refunded at our discretion |
For quality-related returns we will issue a prepaid label or reimburse a reasonable standard return shipping cost. Please contact us before using an expensive express service, as we can only reimburse standard rates.
Refund Processing Time
- Refunds are issued within 5–10 business days after we receive and inspect your return.
- Refunds are returned to the original payment method used at checkout.
- Depending on your bank or card issuer, it may take an additional few business days for the credit to appear on your statement.
- Where the original payment method is unavailable, we may offer a store credit or another agreed refund method.
- Currency conversion differences applied by your bank or payment provider are outside our control and are not refundable by us.
Cancellations and Order Changes
Orders are usually processed quickly. If you need to cancel or change an order, contact us as soon as possible at support@toridalights.com. We can only cancel an order if it has not yet been handed to the carrier. Once shipped, the standard return process above applies.
Damaged, Defective or Incorrect Items
Please inspect your parcel when it arrives. If an item is damaged in transit, defective, or is not what you ordered, contact us within 7 days of delivery with your order number, photos of the item and the packaging, and a short description. We will arrange a replacement or refund, including return shipping, and will file any carrier claim on your behalf.
Non-Returnable and Non-Refundable Items
- Consumable parts and accessories with signs of use (for example batteries, charging cables and mounting accessories sold separately).
- Items damaged by misuse, accident, drops, immersion in water beyond the product's stated rating, unauthorised repair, or dismantling.
- Items with missing parts, missing packaging, or that have been modified (for example soldered, drilled, or rewired).
- Final sale, clearance and gift card purchases, where indicated at the time of sale.
- Customised, printed or OEM/ODM production orders for wholesale customers once production or branding has started.
Wholesale and Bulk Orders
Wholesale orders (10 units and above, or OEM/ODM projects) are handled under the terms agreed in the quotation, including inspection, defect-rate handling and lead times. Please contact support@toridalights.com before returning any bulk shipment so we can agree on the correct process.
Contact Us
Questions about a return or refund? Email support@toridalights.com with your order number and we will reply within 1–2 business days.
TORIDA Outdoor Lighting is operated by Ningbo Tuoyida International Trade Co., Ltd.
Business registration number: 91330225MAKKKQXP6Y
Registered address: Room 69, 1st Floor, No. 285 Danyang Road, Danxi Subdistrict, Xiangshan County, Ningbo, Zhejiang 315000, China
（浙江省宁波市象山县丹西街道丹阳路285号一楼-69（工位号））
Email: support@toridalights.com
Phone: +86 176 0681 8801