Contact Us
We're Here to Help
Whether you have a question about an order, a product, a return, or a bulk purchase, our team is happy to assist. The fastest way to reach TORIDA Outdoor Lighting is by email.
Customer Support
| support@toridalights.com | |
| Response time | We aim to reply within 1–2 business days |
| Support hours | Monday–Friday (China Standard Time, GMT+8) |
| Registered address | Room 69, 1st Floor, No. 285 Danyang Road, Danxi Subdistrict, Xiangshan County, Ningbo, Zhejiang 315000, China （浙江省宁波市象山县丹西街道丹阳路285号一楼-69（工位号）） |
| Legal entity | Ningbo Tuoyida International Trade Co., Ltd. |
| Business registration number | 91330225MAKKKQXP6Y |
| Phone | +86 176 0681 8801 |
Messages sent on weekends or during public holidays are handled on the next business day. To help us answer faster, please include your order number and the email address used at checkout.
What to Include in Your Message
- Order questions: order number, the item(s) concerned, and a short description of the issue.
- Returns or damaged items: order number, reason for the return, and photos or a short video where relevant.
- Shipping questions: order number and tracking number if available.
- Product questions: the product name, model or SKU, and what you need to know (for example runtime, charging method or mounting options).
Wholesale and B2B Inquiries
We welcome retailers, distributors, project buyers and OEM/ODM partners. To receive an accurate quotation, please tell us:
- Product model / SKU — or the product type and key specifications if you are sourcing generally.
- Quantity — the number of units per model, and whether you expect repeat orders.
- Destination country and city — so we can quote realistic shipping options, transit times and any customs considerations.
- Optional but helpful: target price, required lead time, branding or packaging requirements, and any certification or documentation your market requires.
Three ways to send a wholesale inquiry
- Click Request a quote on any product page.
- Use the quote form on our home page.
- Email support@toridalights.com with the details above.
Wholesale pricing currently starts at 10 units per model with tiered discounts at higher volumes — see our Wholesale Program page for details.
Quick Answers to Common Questions
| Question | Where to look |
|---|---|
| How long does shipping take, and who pays duties? | Shipping Policy |
| Can I return an item, and how do refunds work? | Refund & Return Policy |
| How do you handle my personal data? | Privacy Policy |
| What are the terms of purchase and website use? | Terms of Service |
| Bulk pricing, OEM/ODM and lead times | Wholesale Program |
Before You Write: Fast Self-Service Checks
- Tracking not updating? International tracking can pause for several days between carrier handovers or during customs clearance. If there has been no update for an extended period, email us and we will follow up with the carrier.
- Parcel marked delivered but missing? Please check with neighbours, building reception or your local carrier office first, then contact us within 7 days of the delivery scan.
- Change or cancel an order? Contact us as soon as possible — we can only amend an order before it is handed to the carrier.
Contact
TORIDA Outdoor Lighting
Operated by Ningbo Tuoyida International Trade Co., Ltd.
Business registration number: 91330225MAKKKQXP6Y
Registered address: Room 69, 1st Floor, No. 285 Danyang Road, Danxi Subdistrict, Xiangshan County, Ningbo, Zhejiang 315000, China
（浙江省宁波市象山县丹西街道丹阳路285号一楼-69（工位号））
Email: support@toridalights.com
Phone: +86 176 0681 8801