Privacy Policy
Introduction
TORIDA Outdoor Lighting ("we", "us", "our") operates toridalights.com and is operated by Ningbo Tuoyida International Trade Co., Ltd. We respect your privacy and this policy explains what personal information we collect, why we collect it, how it is used and protected, and the choices and rights you have.
By using our website or placing an order, you acknowledge the practices described in this policy. If you do not agree, please do not use the site.
Information We Collect
Information you provide to us
- Order information: name, billing and shipping address, email address, phone number, company name (optional), order contents and order history.
- Contact information: anything you send us by email, chat, or a web form — including wholesale and quotation requests, and the product models, quantities and destinations you mention.
- Account information: login credentials and saved preferences if you create an account.
- Reviews and messages: content you post or send to us.
Information collected automatically
- Device and browser type, operating system, screen size, language and general location (country/city level derived from IP address).
- IP address, referring URL, pages viewed, time on page, and interactions with the site.
- Cookie and similar-technology identifiers.
Payment information
Payments are processed by third-party payment service providers. We do not store full card numbers or card security codes on our servers. Our payment providers share limited information with us — typically a transaction reference, payment status, amount, currency and the last digits or type of the payment instrument — so we can confirm your order and handle refunds.
How We Use Your Information
- To process, fulfil, ship and invoice your orders, and to provide order confirmations and tracking updates.
- To respond to enquiries, support requests, returns, warranty questions and wholesale quotation requests.
- To manage your account and order history.
- To detect and prevent fraud, abuse and security incidents.
- To improve our products, pages, pricing presentation and customer experience.
- To send transactional messages (order and shipping updates) and, where permitted, marketing messages you can unsubscribe from at any time.
- To comply with legal, tax, customs and accounting obligations.
We rely on the performance of a contract, your consent, our legitimate business interests, and legal obligations as applicable bases for processing, depending on your jurisdiction.
Cookies and Similar Technologies
We use cookies, pixels and similar technologies to keep your cart and session working, remember your preferences, measure site performance and, where enabled, support advertising measurement.
- Strictly necessary cookies: required for checkout, cart, security and load balancing. These cannot be switched off through our site.
- Functional cookies: remember language, currency and display preferences.
- Analytics cookies: help us understand which pages and products are used most.
- Marketing cookies: used only where permitted, to measure the effectiveness of campaigns.
You can control or delete cookies through your browser settings. Blocking strictly necessary cookies may prevent checkout from working correctly. Where required by law, we will ask for your consent before setting non-essential cookies.
Third Parties We Share Information With
We do not sell your personal information. We share it only as needed with service providers that help us run the store:
| Category | Purpose | Typical data shared |
|---|---|---|
| E-commerce platform provider (SHOPLINE) | Hosting, storefront, order management | Order and account data |
| Payment service providers | Processing payments, refunds and fraud screening | Name, billing details, order amount, device/IP signals |
| Shipping and logistics partners | Delivery, customs clearance, tracking | Name, delivery address, phone, order contents |
| Analytics and site tools | Traffic measurement and site improvement | Device, usage and cookie data |
| Email and customer support tools | Order notifications and enquiry handling | Name, email, message content |
| Professional advisers and authorities | Legal, tax, accounting and compliance | As legally required |
We may also disclose information if required by law, to enforce our agreements, or to protect the rights, safety and property of our customers, our company or others, and in connection with a business transfer or reorganisation.
International Data Transfers
We are based in China and ship worldwide. Our service providers and systems may store or process your information in countries other than your own, including China and other jurisdictions where our providers operate. Where personal data is transferred internationally, we take reasonable steps to protect it — such as using providers with contractual data-protection commitments, limiting transfers to what is necessary to fulfil your order, and applying appropriate safeguards where required by applicable law. By providing your information and placing an order, you understand that such transfers may occur.
Data Retention
We keep personal information only as long as needed for the purposes described above, including order fulfilment, returns and warranty handling, and to meet legal, tax and accounting requirements. When it is no longer needed, we delete or anonymise it. Marketing contact details are kept until you unsubscribe or ask us to delete them.
Data Security
We use reasonable technical and organisational measures to protect your information, including encryption in transit (HTTPS) on our storefront, access controls, and working only with established payment and platform providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your account password confidential and tell us promptly if you suspect unauthorised use.
Your Rights and Choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Delete your information, subject to legal retention requirements.
- Object to or restrict certain processing, including direct marketing.
- Withdraw consent at any time where processing is based on consent.
- Request data portability where applicable.
- Unsubscribe from marketing emails using the link in each message.
- Lodge a complaint with your local data-protection authority.
To exercise any of these rights, email support@toridalights.com. We may ask you to verify your identity (for example by confirming your order number and email address) before acting on a request. We aim to respond within the timeframe required by applicable law.
Children's Privacy
Our website is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
Third-Party Links
Our site may link to third-party websites such as payment, tracking or social media pages. Their privacy practices are governed by their own policies, and we are not responsible for their content or data handling.
Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective date. Material changes will be highlighted where appropriate.
Contact Us
For privacy questions or requests, contact:
TORIDA Outdoor Lighting
Operated by Ningbo Tuoyida International Trade Co., Ltd.
Business registration number: 91330225MAKKKQXP6Y
Registered address: Room 69, 1st Floor, No. 285 Danyang Road, Danxi Subdistrict, Xiangshan County, Ningbo, Zhejiang 315000, China
（浙江省宁波市象山县丹西街道丹阳路285号一楼-69（工位号））
Email: support@toridalights.com
Phone: +86 176 0681 8801